FAQ

Here are answers to our frequently asked questions.

You can always contact us if you don’t find the answer to your question here, or if you need more information.


Can I bring pictures of what I want?

Yes, however there is no guarantee that your style will look exactly like the picture. Everybody’s hair density, texture, and curl pattern are different and this affects every style.

Do you offer consultations?

Yes, please refer to the consultations page on our website.

As a first-time client, it’s important to get a consultation so that we can understand your normal procedures, lifestyle, and overall haircare journey. In order for us to service your properly and make the best recommendations for your hair goals, we need that information.

 

How far in advance can I book?

Two months

Is there parking at your salon?

Yes, there is free 2-hour street parking .

Should I wash my hair before I come?

It is not necessary, unless you are scheduled for color services.  For color services, you should shampoo and condition at least 48 hours in advance. This helps the color process properly.  Otherwise, we shampoo, condition, and detangle your hair during your appointment.

What are your opening hours?

Please see our Contact & Hours page for our operating hours.

What happens if I’m late for an appointment?

We have a 15 minute grace period, after that we will have to reschedule.

What is your return policy on products and merchandise?

All sales are final and not eligible for refund or exchange.

What should I know amid the COVID-19 coronavirus pandemic?

You will need to sign a waiver for services here: COVID-19 waiver
We are taking serious precautions to mitigate COVID-19; please review our actions here.

What’s your cancellation policy?

At least 48 hours prior to your appointment is preferred, but the minimum is 24 hours.

Will my price be cheaper if I don’t want a shampoo or condition?

Yes, and price depends on the service. You are welcome to contact us for more information.